Frequently Asked Questions

My merchandise are not stored in the shopping cart?

In most cases your computer is set not to accept ”cookies” and this function needs to be enabled (your username and merchandise are stored via ”cookies”).

Can I alter or cancel an order?

Unfortunately we can only amend orders for custom-made items within 24 hours of the order being placed as manufacturing commences immediately. If you have ordered a product with standard specifications, we practice a 14-day cancellation policy. This falls in line with the Swedish Distance and Doorstep Sales Act (Distans och Hemförsäljningslagen).

I have not received a confirmation of my order?

Make sure your e-mail address specified is accurate as this is the most common cause of a missing order confirmation. Your SPAM filter may also be blocking the e-mail and so should be set to accept Plus Function mails.

What regions can you deliver to?

We commit to delivering our products to countries where customs and other regulatory issues affecting the delivery process are manageable. These countries are at present all of the EU and EFTA countries, USA, Canada, Hong Kong, Macao, Taiwan, South Korea, Japan, Singapore, Brunei, Australia, New Zealand, Bahrain, Kuwait, Qatar, Saudi Arabia and UAE.

If you are in a country not on this list, we would be more than willing to cater for your specific circumstances and investigate the terms and costs of delivery to your region. If so, please contact us via e-mail at or by phone at +46-8-580 800 33.

We are unable to deliver to islands or any location that does not have a reasonable road infrastructure.

Can I see your products first-hand anywhere?

At present, the only medium for viewing is our own webshop, but we hope to shortly have independent retailers in Scandinavia and on the other markets we endeavour to operate on.

Can I make a special and/or made-to-measure order?

You can order made-to-measure, choose materials and colours subject to additional surcharges. In addition to the options we offer in our standard range, we can also custom make furniture. For more information on terms and pricing, contact us at or telephone: +46 (0)8 580 800 33.